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Goldline service agreement
This Meridian Goldline Support Agreement (“Agreement”)
provides you the (“Authorised Company”) with telephone
services for your inquiries relating to products listed on the
product List (“Products”). Meridian will provide
one identification number (a “Personal Support Number”)
for the Authorised Company which will permit telephone access
to Meridians’ support specialists between the hours of
9.00am to 5.30pm, Monday to Friday, except public bank holidays,
and other days nominated by Meridian as notified from time to
time. The personal Support Number provided is for the use of
the designated Authorised Company only. The Authorised Company
is not permitted to share or duplicate the personal Support
Number.
Under this agreement, priority telephone assistance is provided
on technical questions concerning the installation, use and
functionality of Products and related information. Every effort
will be made to answer your questions promptly and such answers
may include information on how to work around the problems encountered,
or confirmation of excepted functionality of the Product. This
Meridian Goldline support programme does not include the provision
of fixes or maintenance releases except at the sole discretion
of Meridian, and does not extend to detailed Consultancy service
about individual Products.
General terms and conditions
SIGNATURE OF THE ORDER FORM OVERLEAF WILL CONSTITUTE ACCEPTENCE
OF THESE TERMS AND CONDITIONS.
Support services
For the term of this agreement, Meridian will provide the Authorised
Company possessing a Meridian Goldline Support Number with the
Telephone Assistance Programme purchased under this Agreement
(“Telephone Assistance”),
Products
(See attached Product list). This list is subject to change
and Meridian reserves the right to change the Products covered
by this agreement upon notice.
Term and renewal
The Authorised Company will receive the Telephone Assistance
for one year from the date of purchase. Meridian will notify
you at least thirty (30) days prior to the termination of this
Agreement (or upon the use of the final incident) of the then
currently available Telephone Assistance Programs and the applicable
renewal price.
Customer responsibilities
Only the Authorised Company may use the assigned personal Support
Number to access Meridian Goldline Assistance. Under no circumstances
may this Company share or duplicate this personal Support Number
or allow another to use it to obtain support from Meridian.
However, you may substitute another individual for the Authorised
Company upon written notice to Meridian (only applicable to
Option 2). You will be responsible for implementing procedures
to avoid any misuse of excessive use of the Personal Support
Number. Furthermore, it is the Authorised Company’s responsibility
to copy or back up programme and data files before executing
an instruction given by Meridian as Telephone Assistance.
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Limitations
Meridian will not provide Telephone Assistance in any of the following
instances: (1) the Authorised Company is no longer using the Software
in accordance with the Product List, (2) the Authorised Company
or a third party has modified or attempted to modify the Software
or is using the Software with hardware or software (including
operating system software) other than those specifically designated
by the relevant software house for use with the Software, (3)
Meridian has not received proper payment for the Telephone assistance,
(4) the Authorised Company is using software which is classified
as pre-release or evaluation software and which has been provided
free of charge, (5) Meridian determines that the cause of the
error or other problem reported is the malfunctioning or failure
of any hardware, or (6) in response to requests to develop, interpret
or rewrite applications.
Termination
Meridian may terminate this Agreement at any time upon a breach
of any of the terms of this agreement, including, but not limited
to, the use of this Personal Support Number by anyone other that
the designated Authorised Company or the failure to make proper
payment. The terms and availability of the Telephone Assistance
are subject to change upon prior notice.
Limited
Warranty
Except as specifically provided in this agreement, Meridian makes
no warranty or representation, either express or implied, with
respect to Telephone Assistance provided hereunder, including
its quality, performance, merchantability or fitness for a particular
purpose.
Limitation of liability
In no event will Meridian be liable for indirect, special, incidental,
cover or consequential damage arising out of the use of or inability
to use Telephone Assistance even if advised of the possibility
of such damages. Specifically, Meridian is not responsible for
any costs arising out of the use of Telephone Assistance including
but not limited to, costs incurred as a result of lost profits
or revenue, loss of use of computer programmes, loss of data,
the costs of recovering programmes or data, claims by third parties
or similar costs. In no event shall Meridians’ liability
exceed the amount paid for the Telephone Assistance.
General
This Agreement may not be modified other than by a written instruction
signed by both the Company and Meridian. Any variances from or
additions to the terms of this Agreement contained in any purchase
order or other written notification will be of no effect. No Meridian
employee is authorised to make any modification or addition to
this agreement. To the extent that any third party supplies services
hereunder as a subcontractor of Meridian, the liability of such
third party be the same, supersedes all other communications,
whether written or oral prior or contemporaneous.
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